Archive for the 'Bad Customer Service' Category

She accused me of talking "over top of her," and "not giving her a chance to explain."

Thursday, August 28th, 2008

Date of Occurrence:    11/11/2007
Time of Occurrence:    12:10pm-1:30pm
Location of Occurrence:     111 North Torrey Pines Drive
Comments:
On Sunday, November 11, the bell captain at the Hilton Grand Vacation at the Flamingo arranged for a cab to take four of us to Christ Lutheran Church at 111 North Torrey Pines Drive. We paid over thirty dollars with tip. The [...]

I am sure they were identified as easy marks by an unscrupulous cab driver.

Thursday, August 28th, 2008

Date of Occurrence:    11/14/07
Time of Occurrence:    ~9:45 p.m.
Location of Occurrence:     Las Vegas
Comments:
My wife Kathy and daughter Amy are inexperienced travelers who were picked up by a Yellow Cab at McCarran International Airport for what was supposed to be a “short” cab ride to the McCarran Best Western, located at 4970 Paradise Road, Las Vegas. Neither [...]

Driver was engaged in what appeared to be a personal cell-phone call during the entire ride

Thursday, August 28th, 2008

Date of Occurrence:    11-17-07
Time of Occurrence:    7:15 PM
Location of Occurrence:     Koval @ Flamingo
Comments:
Driver was engaged in what appeared to be a personal cell-phone call during the entire ride (He was not speaking English during the call.). When the vehicle approached Flamingo Road, the cab was in the right-turn lane, but should have been in the [...]

This Scam was attempted by several other taxi drivers while we were in las Vegas

Thursday, August 28th, 2008

Date of Occurrence:    8/9/2007
Time of Occurrence:    3 pm
Location of Occurrence:     jw Marriott sumerlin to airport
Comments:
I took a taxi from “a Cab” 702-369-5686, used credit card to pay, driver said it wouldn’t work and that I would have to pay cash($55.00). I had a really bad feeling about this but he demanded cash payment and one [...]

The operator explained that the marathon ran today and that we needed to get to Dessert Inn road to get home.

Wednesday, August 27th, 2008

Date of Occurrence:    12/2/2007
Time of Occurrence:    4:30 am- 5:30 am
Location of Occurrence:     Palms Hotel - 7 - Eleven (Commerce & Wyoming)
Comments:
On 12/2/2007 at 4:30am we entered a cab — Vegas - Western White MiniVan #4631, Driver Fiseha Addis - 5′8 (maybe) African Male - I believe Ethiopian descent, has a Soul Patch (small patch of [...]

The driver was an East Indian who said he did not know where that was.

Wednesday, August 27th, 2008

Date of Occurrence:    Dec 9, 2007
Time of Occurrence:    2:15pm
Location of Occurrence:     Mandalay Bay Hotel
Comments:
On Sunday, December 9th, I requested that cab #4655 take me from Mandalay Bay Hotel in Las Vegas to 1450 E. Pebble Rd. The driver was an East Indian who said he did not know where that was. I relayed to him [...]

The driver began to follow me yelling and calling us Shuttle trash and other expletives

Wednesday, August 27th, 2008

Date of Occurrence:    12/23/07
Time of Occurrence:    6:40 am
Location of Occurrence:     Las Vegas Terminal - Delta Departure Terminal
Comments:
Virgin Valley Cab Co. Cab# 7008 Driver - Fair/Red Hair After unnecessarily speedy and “rushed” but otherwise eventless cab ride (zero discussion w/driver) from the Wynn to the airport, we arrive (2 passengers, myself and female friend, w/2 carry-on [...]

The driver commenced swearing and I had to argue with him

Sunday, June 8th, 2008

Date of Occurrence:    2-9-2009
Time of Occurrence:    4:25 AM
Location of Occurrence:     5845 Dean Martin Drive Courtyard Marriott
Comments: 
            I called an ACab taxi for a guest going to the airport. Just before the ACAB taxi pulled up a Whittlesea taxi pulled up (#5043). And started loading up the guests into his taxi. I went out and explained [...]

He yelled out in front of the passenger at me and stated “Go F**k yourself”.

Sunday, June 8th, 2008

Date of Occurrence:    2/11/08
Time of Occurrence:    10:36pm
Location of Occurrence:     Excalibur(Valet)
Comments: 
            Taxi Cab # 4665 NLV. was driving at the front door with passengers. He was picking up passager at the front door. As he drove by, he made several rude comments. He yelled out in front of the passenger at me and stated “Go F**k [...]

WHY IS THERE NEVER A CAB IN THIS AREA THEN?

Sunday, May 4th, 2008

Date of Occurrence:    02/04/08
Time of Occurrence:    12:47pm
Location of Occurrence:     Smith’s @ Craig and Rancho
Comments: 
            I called for a taxi at 12:47pm. George (the dispatcher who picked up the phone)took my call. I gave him my location.He informed me the wait MAY be up to 1 hour. I informed George if he could please have the [...]