Posts tagged airport

We asked him why it was so much, and still could not get an answer.

Date of Occurrence:    02-05-08

Time of Occurrence:    approx. 8 a.m.

Location of Occurrence:     Las Vegas Hilton/McCarron Airport

Comments: 
            Two colleagues and myself needed a cab to get to McCarran Airport for our 11:33 a.m., Feb. 5 flight back to Atlanta. We had been staying at the Las Vegas Hilton for five days while attending the SHOT Show at the Convention Center. The bellhop at the Las Vegas Hilton hailed a cab. I remember the driver’s name was Jin Huang. The company was Nellis. I sat in the front seat. D and K sat in the back. Jin asked me where we were going. I said, “The airport.” He started to pull away and asked if we wanted to take the freeway. I said, “I don’t know. Do you recommended that way?” He said, “Do you want to go the fastest way?” I said “yes” but was a little confused. I said I wanted to go “the best way to the airport.” He said OK, and proceeded to get on the interstate at what seemed like the north or northeast end of town. We entered the airport through a tunnel. The trip took about 30 minutes, and my colleagues in the back mentioned how this trip was taking us much longer than the trip from the airport to the hotel five days earlier. The traffic did not seem very heavy this day. We asked the driver about this, and he mumbled but was not answering our questions. Turns out the trip was more than 30 minutes, to the best of recollection, and the fare was more than $32.50. We asked him why it was so much, and still could not get an answer. He seemed to say that he couldn’t speak English well, or at least acted that way, said Dobie, who paid the bill and tried to talk to Jin afterward. In the airport, I asked a woman at an information booth if a 30-minute, $32.50 cab from the Hilton was about right. She said, “No,” and gave me a NTA pamphlet. She asked if I wanted to make a complain right then. She also said I could do it on the Web when I got home. I thanked her and now I am back in Georgia writing the events of that day. end

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Still no word from The Desert Cab Company

Date of Occurrence:    3-16-08

Time of Occurrence:    11:00-11:25

Location of Occurrence:     Rio Hotel to Airport

Comments: 
            We were picked up by the Desert Cab Company by Driver Number 4318, bigger guy with dark brown hair, at The Rio Hotel at 11:00 he took us clear around the city on the freeway and then through the tunnel, finally to the airport departures around 11:25. The total fare was $24.50 and that is after I had him drop us off before our actual entrance to Allegiant Airlines door. I told him that I have never paid $25.00 for a cab ride in Vegas and he told me that was beacause I stayed at the Rio which is an “off the strip hotel” I told him it cost about $13.00 to get there and he said “he’d really like to see how that was done, they must have screwed with the fare.” He never got out of the cab and we got our own luggage out of the taxi. I immediately contacted the cab company and spoke to Misty. I reported the incident, she said she would check his books and call me on March 17th in the morning, she has yet to do so and I tried her again on the 17th to no avail. Still no word from The Desert Cab Company. Again, Driver number 4318.

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“Maan you dont tip me good ”

Date of Occurrence:    march 28 2008

Time of Occurrence:    3:30 pm

Location of Occurrence:     airport

Comments: 
            We were picked up at the Planet Hollywood by cab # 7046..Virgin Valley.. arrived at the airport at approximately 3;30 pm. The fare was $10.70. asked the driver IF he could change a $100.00 bill.He at first started shaking his head..???.. we then said it”s ok we have smaller bills from our son’s wallet..he then insisted he could change the $100.00. The driver did not say a word to us all the way to the airport.When we got in the cab my wife said “we are going to the airport please”.that was the extent of the service… I thought on a $10.70 fare a $2.30 tip for the service received was appropriate.( by the way when we arrived on the 25th we tipped the driver $5.00 for his excellent service and friendliness) We only had two bags which were loaded into the cab by staff at the hotel. At the airport I unloaded one bag myself. When I gave him the $100.00 dollar bill I said make it $13.00 dollars. A 24% tip..this is where the complaint starts.. The driver started shaking his head and making noises… showing his disapproval.. he started making change and at first stopped at 3 $20.00 bills, until I looked at him he produced 1 more making my change $80.00 …. I stood there waiting !! he then proceeded to tell me “Maan you dont tip me good ” and then used the excuse the he changed a hundred dollar bill for me and ” thats all you tip me “. I’m still waiting for the rest of my change He then says ” I give you $5.00.. I said no.. The fare is $10.70 .. I am giving you $2.30 tip.. he gives me $5.00 and continues to shake his head.. I said you owe me $2.00 more.. By this time he is trying to intimidate me and is raising his voice and making all kind of faces and gestures..I will give you $1.00 he says… I insist and started to look around to get some help.. finally he gives me my change… I did not expect to come to a Tourist Friendly city like Las Vegas and have one of your ambassadors try to rip me off so flagrantly and be so rude… That incident really put a damper on our trip.. What if he was the driver that picked us up at the beginning of our visit.. Thank You

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showing his mid finger, threathening to KILL THEM all

Date of Occurrence:    3/30/08

Time of Occurrence:    5pm

Location of Occurrence:     airport

Comments: 
            Taxi driver with first name “Tekeste” and lic number 3560 took me and 2 of my colleagues from the airport to Bellagio. His behavious was just downright outrageus the whole way. He was shouting at other drivers all the time, showing his mid finger, threathening to KILL THEM all throught the journey. He was just continously saying, “I will kill you, I will kill you….”. I tried to make some friendly comment “small talk” to him but he just shouted that I can not ask him anything. He was really scary, and we thought he is either mentally ill or on drugs. We were scared and hope that he does not continue as a taxi driver.

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Rouge company that should not be allowed to prey on tourists

Date of Occurrence:    4/9/08

Time of Occurrence:    1:00 AM

Location of Occurrence:     McCarren Airport

Comments: 
            I entered the Henderson taxi #5823 or #5873 (my note is hard to read) at the airport on 4/9/08 at about 1:00 AM and told the driver to take me to the Gold Coast. When the cab entered the tunnel I told the driver that I thought that cabs could only take the tunnel with permission from the passenger. The driver insisted that this was the correct route. The fare was $21.85 (no tip). The driver insisted that he did nothing wrong and suggested that I call the company for verification. About 2:00 AM I called the cab company at 702-384-2322. The dispatcher (a woman) told me that the driver took the correct route. She said that if the driver had not taken the tunnel the fare would have been about $25. That night I took a Nellis cab back to the airport from the Gold Coast. The fare was $14.10. This was not just a rouge driver. The driver being backed up by the company demonstrates a rouge company that should not be allowed to prey on tourists. I was aware of the tunnel ploy. It was dark and I was in the tunnel before I knew it. The cost of turning around would possibly been more than continuing.

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